Question 1

How long does a windshield replacement or repair take?

Accepted Answer

Plan on about 60–90 minutes for a full replacement — most of that is safe-drive-away cure time for the urethane. Chip and crack repairs are typically wrapped up in under 30 minutes while you grab a coffee.

Question 2

Can I schedule an appointment online?

Accepted Answer

Yes — pick a time straight from our booking form and you'll get an instant confirmation by text and email. Prefer a human? Call us and we'll lock in a slot, often same-day.

Question 3

What if it rains during my mobile appointment?

Accepted Answer

Arizona rain rarely sticks around, but we don't gamble with adhesive cure. If a storm rolls through, we'll either move your appointment to the next dry window or work under your garage, carport, or office parking deck.

Question 4

What types of vehicles do you service?

Accepted Answer

Anything with glass and a VIN — daily-driver sedans, lifted trucks, SUVs, minivans, fleet vans, and most light commercial vehicles. Tell us the year, make, and model and we'll confirm the exact glass before the appointment.

Question 5

What if I don't know my insurance details?

Accepted Answer

Just give us your name, date of birth, and the carrier you think you're with — that's usually enough for us to pull up your policy, confirm comprehensive coverage, and tell you exactly what's covered. No digging through emails required.

Question 6

Do you handle the paperwork with the insurance company?

Accepted Answer

Every bit of it. We open the claim, talk to the adjuster or third-party administrator, submit the photos and VIN, and close it out after install. You don't sit on hold, you don't fill out a portal — you just sign one consent form.

Question 7

Will I have to pay a deductible?

Accepted Answer

In Arizona, comprehensive policies are required to waive your glass deductible on most replacements, so the vast majority of our customers pay zero out of pocket. We'll verify your specific policy before we cut glass.

Question 8

Does a claim raise my insurance rates?

Accepted Answer

Glass claims are filed under comprehensive coverage, which is treated differently than at-fault collision claims. Carriers don't surcharge for a windshield in Arizona — the law actually protects you here.

Question 9

Are the parts you use OEM or aftermarket?

Accepted Answer

We default to OEM or OEM-equivalent glass manufactured to the same DOT and FMVSS 205 specs as your factory windshield — same fit, same optical clarity, same sensor brackets. If your vehicle requires true OEM (certain luxury models or ADAS setups), we'll source it and tell you the difference upfront.

Question 10

Are your technicians certified?

Accepted Answer

Every Starlight installer is AGSC-certified through the Auto Glass Safety Council and trained on current ADAS calibration procedures — both static (target board) and dynamic (road drive). No subcontractors. The person in your driveway is a Starlight tech in a Starlight van.

Question 11

Do you recalibrate ADAS and lane-assist cameras?

Accepted Answer

Yes. Anything with a forward-facing camera, rain sensor, or heads-up display gets a full calibration after install, and we hand you the printed pass report before we leave. Skipping this step is how lane-keep assist quietly stops working — we don't skip it.

Question 12

What kind of warranty do you offer?

Accepted Answer

Lifetime warranty against leaks, air noise, and workmanship defects for as long as you own the vehicle. If anything ever isn't right, we come back out — no fine print, no shop visit required.

Question 13

What payment methods do you accept?

Accepted Answer

For insurance jobs, your carrier pays us directly and you owe nothing. For cash jobs we take all major credit and debit cards, Apple Pay, Google Pay, ACH transfer, and good old-fashioned checks — collected after the install, never before.

Question 14

Is mobile service really free?

Accepted Answer

Yes — there's no trip fee, fuel surcharge, or 'after hours' upcharge anywhere in the Valley. Whether we come to your driveway in Scottsdale or your office parking lot in Goodyear, the price is the same as if you drove to a shop.

Question 15

How does the cash rebate actually work?

Accepted Answer

After your install is complete and your insurer pays the claim, we send your rebate by check, Venmo, Zelle, or direct deposit — your pick. The amount is calculated for your specific vehicle and carrier, so it's a real number, not a vague range.

Question 16

Is the rebate legal in Arizona?

Accepted Answer

It is. Arizona law (ARS §20-263 and §20-264) protects your right to choose your glass shop and prohibits insurers from steering you. Shops are free to share part of the labor margin with the customer — that's the rebate. Customer choice and zero-deductible coverage protected under Arizona insurance law (ARS §20-263 / §20-264).

Everything you need to know,before you book.

Everything you need to know,
before you book.