Your information,
handled with care.

Last Updated: July 8, 2026

Important Notice: This Privacy Policy is provided for informational purposes and describes how Starlight Auto Glass collects, uses, stores, and protects your personal information. It is not legal advice. We recommend consulting a licensed attorney to ensure compliance with all applicable federal, state, and local laws.

1. Who We Are

Starlight Auto Glass ("Starlight," "we," "us," or "our") is a mobile auto glass repair and replacement company serving the Phoenix metropolitan area.

Business Address

316 E Carefree Hwy
Phoenix, AZ 85085

Phone: (623) 243-8289

Email: info@starlightautoglass.com

Website: https://www.starlightautoglass.com

2. Information We Collect

We collect only the information necessary to provide our services and process your auto glass claim.

Information we may collect includes:

Contact Information

Full name
Phone number
Email address
Service address

Vehicle Information

Year
Make
Model
Vehicle Identification Number (VIN)
License plate number (when applicable)
Description of the glass damage

Insurance Information

To verify insurance coverage and process your claim, we may collect:

Insurance company name
Policy number
Claim number (if applicable)
Photographs of your insurance card
Other information required by your insurance carrier to process your claim

Communications

We may retain records of communications including:

Telephone calls
Emails
SMS messages
Website forms
Mobile application submissions

Website & Application Usage Information

When you visit our website or use our mobile application, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages viewed
Date and time of access
General usage analytics

We do not collect Social Security numbers, bank account numbers, or payment card information through our website or mobile application unless specifically required during an approved payment transaction.

3. How We Use Your Information

We use your information only for legitimate business purposes, including:

Verifying insurance coverage
Processing auto glass insurance claims
Scheduling repair or replacement appointments
Communicating appointment updates
Coordinating with insurance companies and third-party administrators
Providing customer support
Processing rebates or promotional offers
Improving our services
Maintaining service records
Complying with applicable laws and regulations

We do not sell your personal information.

4. Insurance Card Images

When you choose to share your insurance card with a Starlight representative, the card image is transmitted securely for one purpose: reading your insurance information (carrier, policy number, and coverage details) to prepare your quote and claim. The image is processed and immediately discarded. We do not store, retain, or archive insurance card images — not on the representative's device, and not on our servers. Only the extracted insurance information is retained, as part of your job record.

5. SMS / Text Message Communications

Express Written Consent Required

If you choose to receive text messages from Starlight Auto Glass, you expressly consent to receive SMS communications at the mobile number you provide.

Consent to receive SMS messages is not a condition of purchasing goods or services.

Types of Messages

We may send:

Appointment reminders
Technician arrival notifications
Insurance claim updates
Installation status updates
Rebate notifications
Customer service communications
Promotional messages (only if you have separately consented)

Message Frequency

Message frequency varies depending on your interaction with us.

Message & Data Rates

Standard message and data rates may apply based on your mobile carrier.

Opt-Out

Reply STOP to any message to unsubscribe.

Help

Reply HELP or contact us at:

(623) 243-8289

info@starlightautoglass.com

SMS Privacy

Mobile information and SMS consent will never be sold or shared with third parties or affiliates for marketing purposes.

6. How We Share Your Information

We do not sell or rent your personal information.

We may share your information only as necessary with:

Insurance Companies

To verify coverage and process your claim.

Third-Party Administrators

Including companies that administer insurance claims on behalf of insurance carriers.

Service Providers

Trusted vendors who assist us with:

Secure cloud hosting
Customer database management
Scheduling
Email delivery
SMS communications
Software platforms
Technical support

These providers may access personal information only as necessary to perform services on our behalf and are expected to protect your information.

Legal Requirements

When required by law, court order, subpoena, or governmental authority.

Business Transfers

If Starlight Auto Glass is involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction.

With Your Consent

For any other purpose that you specifically authorize.

7. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information.

These safeguards include:

Secure encrypted connections (HTTPS)
Access-controlled systems
Secure cloud infrastructure
Authentication and authorization controls
Routine software updates
Limited employee access based on business need

Although we work to protect your information, no method of electronic transmission or storage is completely secure.

8. Rebate Program Payment Information

If you participate in the Starlight rebate program, we collect your preferred rebate payment method (check, Zelle, Venmo, or CashApp) and the destination needed to send your payment (a mailing address for checks, or the phone number, email, or handle for electronic payments). This information is used solely to deliver your rebate payment after your job is settled, is visible only to Starlight office staff, and is never shared with your insurance carrier or any third party except as required to transmit the payment itself. Rebate payments are issued by the Starlight office after job completion and settlement — never by a representative in the field.

9. Your Privacy Rights

Depending on your state of residence, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of eligible personal information
Withdraw marketing consent
Opt out of SMS communications

Some requests may be denied where retention is required by law or necessary to complete an active insurance claim or fulfill contractual obligations.

To exercise your rights, contact us at:

info@starlightautoglass.com

(623) 243-8289

10. Cookies and Analytics

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, and enhance the customer experience.

You may disable cookies through your browser settings, although certain website features may not function properly.

11. Children's Privacy

Our services are intended for adults seeking auto glass repair or replacement services.

We do not knowingly collect personal information from children under the age of 13.

If we learn that personal information has been collected from a child without appropriate consent, we will promptly delete that information.

12. Third-Party Websites

Our website may contain links to third-party websites, including insurance carriers and service providers.

We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated Last Updated date.

Your continued use of our website or services after changes become effective constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us.

Starlight Auto Glass